Frequently Asked Questions

Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.

General FAQs

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  • Southgate manages the infrastructure that conveys potable water to your property and ultimately conveys sanitary sewage from your property to a treatment facility. Please contact Denver Water at 303-893-2444 with any questions or concerns about your water bill and the City of Englewood at 303-762-2635 with any questions or concerns about your sewer bill.

    General FAQs

  • Common household causes for low/lower than normal or no water pressure include: 

    1. Issues with the Pressure Reducing Valve (PRV) in the home
    2. Water softener maintenance
    3. Recent plumbing work whereby a system was repaired but not restored to its optimal state
    4. Break on the Irrigation system

    However, low or no water pressure can also be cause by a water main break or repair. Please call (303) 779-0261 to report low or no water pressure. After hours, select option 8 to connect with the on-call operator. We will endeavor to assist you in determining where the problem may lie and if a plumber is needed to remediate the situation.

    General FAQs

  • Please call (303) 779-0261 to report a sewer back up or overflow.  After hours, select option 8 to connect with the on-call operator.

    General FAQs

  • Common reasons for Discolored/brown water include: 

    1. Construction involving heavy equipment in the area
    2. Hydrant flushing activities, which the district conducts regularly throughout the year
    3. A water main break in the neighborhood
    4. Water main repairs

    However in most causes, discolored/brown water can be mitigated by running your faucets for a few minutes until the discoloration disappears. If, the problem persists, please call (303) 779-0261 to report Discolored/brown water. After hours, select option 8 to connect with the on-call operator.


    General FAQs