Often times, property owners are unaware that they own the buried pipes, called private service lines or laterals, that bring water into their home and/or business as well as the pipes that convey wastewater away from their homes. Service lines are typically "out of sight" and "out of mind" until a failure occurs leaving you (the customer) with the hassle of costly repairs.Most service line repairs can average between $3,000 to $5,000 and more depending on where the damage occurs. When a break occurs, Southgate Water & Sanitation Districts (Southgate) recommend contacting at least three licensed and bonded plumbing contractors to obtain a quote for repairs needed. Southgate also recommends contacting your Home Owners Insurance Agency to learn about additional coverage that could assist in mitigating these high costs in the event of an unfortunate occurrence. Coverage may vary from policy to policy so make sure to learn about the differences of what is covered and what is not. In the event that it is determined damage has been cause by Southgate Water & Sanitation Districts' facilities, Southgate Water & Sanitation may compensate up to but not exceeding $10,000 for clean-up of residential properties only. Please call us if you have further questions about Southgate Water & Sanitation Districts' No-fault policy concerning clean-up of residential water and sewer back-ups. Have questions regarding service lines? Feel free to call us @ 303-779-0261 and we'll be happy to assist!